The Central Iowa Workforce Development board is looking for an organization, business, or independent contractor to identify a process improvement solution to strengthen the internal client referral system among program partners within the IowaWORKS office at 200 Army Post Rd, Des Moines, IA. The IowaWORKS job center is made up of over a dozen independently operated programs that strive to meet the needs of job seekers and empower them to sustainable careers. However, the system lacks a quality referral process and common technological platform to triage and manage client relationships. The solution process should involve stakeholder interviews, process mapping, technological research, and risk management.
Document Date:
Thursday, March 7, 2024